Tag Archives: customer support

Five Tip Friday — Mac Maps, Calendar and your personal Apple support page


ApSupSite

 

1/ Finding locations in Maps —If you are trying to get directions using the Mac’s Maps program, but you don’t know the address, there are a couple of simple ways to do that. First of all, if the place you’re headed to has a landmark icon next to its name, click that to bring up the location’s address and a small selectable ‘i’ you can use to get directions.

2/ Right- or Control-click — If the location you want directions to has no icon to click (if you’re trying to get to an intersection, for example), the secret lies in right- or Control-clicking directly on the spot. Doing that will bring up a handy contextual menu, from which you can drop a pin or open a new window. But best, perhaps, is the ‘Get Directions’ option: pick that, and Maps will automagically take you right to the place you need to go.

3/ Straightening out mangled URLs — If you’ve typed in a URL bar in Safari or tried to edit back to a back slash to move up a level or two, but got it wrong so you get a ‘Page cannot load’ or similar message, the fix is to hit the ESC key (at top left of all Mac keyboards) once. The browser stores the original URL when the page is first loaded, and when you hit ESC, that page’s original URL is returned to the address bar, overwriting any edits

You can easily add multiple URLs to Calendar Events
You can easily add multiple URLs to Calendar Events

4/ Add multiple URLs to Calendar Events — When you create a new event in Calendar, there’s a clickable area titled ‘Add Notes or URL’. Clicking it brings up separate sections for Add Notes and Add URL. Rather than entering the URL into the Add URL section, click on Add Notes. Now start typing or pasting URLs into the Notes section. Don’t worry about ‘http:// ‘at the beginning of the URL, just typing an address like mac-nz.com will turn the URL into a clickable link when you press Return on your keyboard. You’ll see the address turn blue and gain an underline, indicating that it can be clicked, and since you’ve pressed Return, you can proceed to type in or paste subsequent web addresses.

5/  Apple has a customer-support page built just for you — If you have a Mac, an iPhone and maybe an iPad or two, and you have a problem and you want to find out if something is still under warranty (and what that warranty covers), you can find out all that and more in one place — a place many Apple users have never heard of.
Apple has a standard Support website, but we’re talking about your own Support Profile page. There, you can view a list of all of your Apple products, check their warranty coverage, access troubleshooting resources, and contact Apple’s support team. Here’s how to take advantage of all that. You’ll need to log in to ‘My Support Profile’ (main picture, above) with your Apple ID email address and password.
It pays to log in and make sure all your devices are in here.