Category Archives: Q&A

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Pointers on how to use this site


A quick visual guide to the features of this site. Click the image for a more detailed view. If you want to make Mac NZ your Home Page, while you're on this page, choose Safari>Preferences>General and click Set to Current Page
A quick visual guide to the features of this site. Click the image for a more detailed view. If you want to make Mac NZ your Home Page, while you’re on this page, choose Safari>Preferences>General and click Set to Current Page. To follow Mac NZ on Twitter, it’s #macnzMark

Q&A – forgotten password, Gmail, hidden big files


I get lots of people emailing me for Apple advice, so no promises if I can help, but it’s free advice. I thought it good to run them in case the answers can help anyone else.

iPad email
Michael asked:
Can you solve a problem I have with my iPad?
It will no longer send emails but will receive them. It appears that either the user name or password is wrong- most probably the latter.
How can I sort this out as I have no idea of what the password might be? Very frustrating.
Reply — You have to contact Xtra and find out what the password is, otherwise it’s completely unsolvable. They might have a forgotten password link on the xtra.co.nz site, otherwise.
Sorry, there’s no other way round it.
[In the other words, this isn’t an ‘iPad problem’, but the problem of a forgotten password.]

Gmail problems
Doug asked: I am having Apple Mail problems: I use Gmail and suspect that Apple Mail may have some problems with Google? Can you recommend where I can go for help: I am considering using Outlook instead!
Reply — It’s definitely Gmail that’s the problem – there are reams of pages online about this. Gmail uses a non-standard implementation of IMAP, unlike the rest of the world.
Try a search like “apple mail gmail problems” and you’ll see what I mean. The best thing is to switch to iCloud – Apple gives a free email account to every Apple ID holder and it works beautifully all over the world and across (Apple) devices. This Macworld link tells you how.
[I have had dozens of queries about Gmail not playing nice with Apple devices. I wish more people would take more advantage of Apple’s excellent free @icloud.com email addresses since they are also free, also work everywhere, are very secure, unlike Gmail, and sync across all your Apple devices very easily. Whatever’s signed into iCloud with your Apple ID can use it. NB, my mac.nz@mac.com is an iCloud email address and I have used it all over the world, wherever I can find wifi – it doesn’t have the problems that localised NZ ISP email addresses have once away from NZ, for instance, and you can even log in from any connected PC or device at http://www.iCloud.com to check your email, contacts etc anywhere.]

Where are those big files on a Mac?
Mark J asked:
One of our daughter’s MacBook Airs is showing ‘disk full’. I have looked at storage and see 84gig of movies which I can’t find anywhere – how do I find them? She is a Photoshop user for school photography so wonder if the boards she is creating might be recognised as movies being photoshop files?. I also copied and moved many photos but cant seem to reduce the storage level for them?
Reply — with the MacBook Air, in the Finder, choose Command F.
In the Kind list, click on that and choose Other, and from that list, tick File Size.
Now under Equals, change that to ‘Greater than’ and then enter 2GB and press Return. [Clicking on any file in the list lets you find where it is.]

Find big files in the Finder
Find big files in the Finder